Carrefour sta rivedendo il suo modello operativo all’interno dei suoi ipermercati. There are too many stock-outs they have, too many errors and insufficient pricing is the attention and the availability of staff towards customers. And then the French chain is devising a new organization of personnel work in sales areas. Not more than the current one, cut the departments (liquid, dry, fresh and non-food), where everyone performs the same functions (receipt of goods, the production, filling the shelves, stock control, dim / posters and replenishment). Create instead a new one, based on teams that have broader functions: filling the first opening, customer relationship and stock, filling during the day and receiving / replenishment. Each team prepares the work of the following, to enable it to concentrate on its core functions. According to the leaders of Carrefour this reorganization should allow less disturbance in work and therefore more effective.
The first operation, which occupies 55% of staff and working hours ranging from 2 am to 9.30 am, is designed to clean and put the goods on the shelves in accordance with the merchandising plan. The second, which concerned 12% of staff from 6 am to 13.30, must care for the storage and prices and ensure labeling and signage. The third, which occupies 21% of staff from 13.20 to 21, must so that the department is in good condition and that avoids stock-outs and that customers are well informed. The fourth, finally, that occupies 12% of staff from 13.30 to 23, has the function to receive the goods, restocking and preparing to bring the corresponding full pallets in the aisles.
The project will be adopted? They expect the reactions of trade unions, which are especially worried that the change does not lead to job loss for some employees. What that management denies.
SOURCE: INFOCOMMERCIO.IT
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